Returns & Exchanges
At SOLE Fitness, we stand behind our equipment with a 30-day money-back guarantee to ensure you are completely satisfied with your training experience. If your machine isn't the perfect fit for your fitness journey, we offer a straightforward return process for all our premium fitness products.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Pack Your Equipment
Ensure the fitness machine is disassembled and placed back in its original packaging, including all manuals, hardware, and accessories to qualify for a full refund.
Schedule a Pickup
Once your return is authorized, we will assist in coordinating a professional freight carrier to collect the equipment from your location at a scheduled time.
Quality Inspection & Refund
After our technicians inspect the returned unit at our warehouse, your refund will be processed to your original payment method, minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing