Frequently Asked Questions
Everything you need to know about your SOLE Fitness journey.
What is the typical delivery time for fitness equipment?
Most orders are processed within 24-48 hours. Depending on your location, large equipment like treadmills and ellipticals typically arrive within 7 to 10 business days via our specialized freight partners.
Do you offer professional assembly services?
Yes, we offer an optional 'Room of Choice' delivery and professional assembly service at checkout. Our certified technicians will set up your equipment and ensure it is fully functional before leaving.
What kind of warranty comes with SOLE Fitness products?
We stand behind our quality with industry-leading warranties. Most of our machines include a lifetime warranty on the frame and motor, along with 3-5 years on parts and electronics, and 1-2 years on labor.
Can I return my equipment if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus any applicable shipping and restocking fees.
Do your machines require a subscription to function?
No, unlike many competitors, SOLE Fitness equipment does not require a monthly subscription to operate. While we offer the Studio app for enhanced workouts, all built-in programs and manual modes are available for free.
What financing options are available for large purchases?
We partner with Citizens Pay to offer flexible monthly financing plans. You can apply during the checkout process to see if you qualify for 0% APR or low-interest payment options.